Shipment:
All orders will be shipped in the order they are received. Orders can be shipped UPS ground, UPS second day air, UPS next day air or any other available means (including Spee-Dee where suitable). Truck freight will be used when price competitive to UPS or when weight/size dictate otherwise. Pride Solutions is not responsible for goods damaged or lost in transit. We will work with the carrier to resolve the problem.
Handling Charge:
A handling charge will be added to all online orders during the checkout process (included in the shipping cost line). Excludes transportation and insurance charges.
Freight Claims:
When you receive your products, thoroughly inspect each one for damage or product shortage. If there is damage or shortage, please notify us no later than 7 days after shipment. We will gladly help trace or recover lost goods and collect damages. If the above procedures are followed, we can hold down the cost of reshipping freight and filling claims, thus giving better service to you.